Co-Managed IT Services

Mytech’s Co-Managed IT (CoMIT) Program is a partnership with your existing IT staff to drive optimization and efficiency by leveraging our proven operational systems and processes.

Have your own IT staff?

Keep them focused on serving your employees and increasing the return on your technology investment rather than on core security and infrastructure services?  

Greater Visability

This program is designed for organizations that desire greater visibility into technology assets, the ability to report on operational performance, and guidance regarding technology projects.

Consulting

Mytech's Best Practices Value Map sets specifications for what technology investments will contribute to a stable, more reliable infrastructure. We'll work with your to budget and plan for your technologies lifecycle management.

IT Department Managment In-A-Box

Mytech has cultivated a sophisticated suite of software tools to manage your technology assets. It includes remote support screen share, antivirus, ticketing, patching, monitoring, alerting, and many more software as a service (SaaS) tools.

With the Co-Managed IT Program, we will give you and your IT staff access. We manage and maintain these tools and the infrastructure on which they run, so your IT staff can focus on higher value tasks that will improve the IT experience of everyone in your organization.

Support

Your IT staff will be the primary responder to support requests and alerts. However, they will be able to escalate any requests to Mytech staff for resolution, and we can provide full coverage for vacation and sick time. In an effort to set expectations for appropriate response times, we work with you to define Service Level Targets for your IT staff.

Tickets can be automatically escalated to Mytech in the event your staff cannot meet the defined expectations. Our ticketing system and other integrated tools will enable your IT staff to communicate more effectively on service requests and provide a repository for network documentation.

Learn more about Co-Managed IT Serivces

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Managed IT Services 'Lite'

Let’s Talk – Defined tools and processes for your internal IT staff.