With our Watchtower co-managed IT program, you can supplement your IT team’s work with a mature suite of tools and processes that have been thoroughly tested and implemented by Mytech.
Using these co-managed IT support services as a foundation, your internal team can take full control of your IT environment and spend time on your top-priority items, while ensuring the security and efficiency of your infrastructure.
Get peace of mind with our monitoring and infrastructure tools, and prepare for the future with our strategic consultations and planning meetings.
These are the tools included in the core enrollment of Watchtower, our co-managed IT services program, and a bit of detail about their deployment and function.
Optimize your IT Support Efforts
A sophisticated suite of tools that includes a help desk ticketing system, remote support screen share, and documentation management. With these tools, you can optimize your IT support efforts regardless of an issue’s size or scope. Because each function works together seamlessly, support requests won’t go missing, and you’ll always have records on the work that you’ve done.
As a co-managed security services provider, our documentation platforms will keep your records on hand for whenever problems resurface. That means you won’t have to duplicate any prior headaches or worry about losing your service history in the midst of a hand–off to other team members.
No two companies are alike, and the same applies to your IT infrastructure. In addition to the core enrollment, our Co-Managed IT Services framework features a host of packages and add-ons.
Email Encryption Security: Automatic encryption for all organization emails
Executive Workstation/Laptop Protection: Unlimited image-based backup of a critical system
Annual Information Security Assessment: Take stock of your organization’s IT security
Enhanced Backup & Continuity Solutions: 4-hour Recovery Time Objective & disaster recovery
Identity Access Management: Password vault, Single Sign-On, MFA & self-service password reset
Email Signature Management: Centralize your team’s email signatures to remove hassle and guesswork
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Mytech offers far more than a proven suite of functions and solutions; we also offer the hard-won expertise to back it up. With over 100 years of combined experience, our Shared Technology & Security Services team has a deep understanding of how to build a strong IT foundation.
We use intentional, scalable processes instead of jury-rigged, ad hoc solutions.
We carefully evaluate any internal adjustments, following a core philosophy and framework that unifies our work across every team and project. The end result? A product you can depend on.
We are closely involved in the modern IT world – frequently collaborating with, presenting alongside, and even sitting on the advisory boards of many vendor partners.