Managed IT Services

Achieve four times more value and productivity from your IT investments.

Fully Managed IT Support with Proven Results

Every Managed Service Provider (MSP) promises to exceed your expectations – but they’re often content to keep those expectations vague. How can you know you’re getting value from your IT partnership if you don’t even know what you’re looking for? We don’t just make promises: we give YOU the tools to evaluate our performance.

By working to craft your strategic IT roadmap based on our Best Practices Value Map, we help you define your own long-term IT goals. With our strategic IT management, we don’t just promise increased value & productivity: we describe what those improvements look like, and we offer measurable proof to help you see the entire picture.

How can we help you today?

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I am looking for a new IT partner.

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I have a provider but I am looking to change providers.

Plan Your IT Investments with Confidence ​

You don’t suddenly decide your destination as you pull up to each stoplight. If your current provider only reacts when something breaks, it can leave you feeling lost…and it might be time to start planning farther ahead. 

Mytech works with you to build a proactive roadmap and IT lifecycle management into your fully managed IT services, and schedules intentional, strategic consultations to help you move beyond the break/fix cycle. That means fewer surprise costs, less downtime, increased efficiency, and a greater sense of control over your own technology. 

Fast Tech Support When You Need It Most

Submitting an IT support ticket shouldn’t feel like shouting into a black hole. With Mytech, every support ticket is seen by a real person within 15 minutesthen triaged to resolve your most critical issues right away. If it’s urgent, we’re on it immediately. If it requires onsite resolution, we’re there. If the unthinkable happens and something slips through the cracks, our automatic escalation catches it.

Get faster support and faster recovery times with our workplace IT managementso your team members can keep doing what they do best.

IT Support That Knows Your Name & Your Needs

The only thing worse than a recurring tech problem is having to explain it to each support tech all over again. That’s inevitable for massive call centers, but not for our dedicated, full-service IT support teams based in Minnesota & Colorado. When you call us you get the same people every time, who remember your business needs and your prior tech issues. 

By developing a personal relationship with your team, we can better document, track, diagnose and resolve repetitive problems  freeing up even more time and mental energy for your team.  

Cyber Security Services to Inspire Confidence, Not Fear​​

Imagine playing dodgeball with a blindfold on – impossible, right? We don’t leave you to blindly guess at the digital threats you face, and we don’t push scare tactics to upsell youInstead, we identify and explain key threats as they evolve, and protect you from each one with targeted solutions built into your fully managed IT services. 

Get an IT consulting and security strategy tailored to your business needsand the peace of mind that comes with knowing your greatest risks are continually being researchedevaluated, and proactively addressed.  

SmartBusiness Suite

All-Inclusive Managed
IT Solution

Here’s a quick breakdown of the five key parts that make up SmartBusiness Suite – our fully managed IT services program. 

  • BackOffice
  • SecureOffice
  • ProductiveWorker
  • SecureWorker
  • ExecutiveWorker

Monitor, update, and protect your core infrastructure

BackOffice constantly monitors your systems to keep things running smoothly and efficiently, catching inconsistencies before they become problems. 

  • Round the Clock Monitoring & Alerts
  • Email Continuity & Spam Filtering Protection
  • Asset & Life-Cycle Management
  • Antivirus Management
  • Disaster Recovery & Backup Management
  • Microsoft 365 Cloud Suite Backup
  • Hard Drive Destruction

Defend your organization’s entire network

SecureOffice employs targeted security programs to not only keep known threats out, but also to catch tomorrow’s newest threats that might sneak through. 

  • Microsoft Patch & Security Management
  • Hardware & Firmware Updates
  • Firewall Management
  • Managed Detection & Response (MDR)
  • Network & Security Review

Solve your immediate IT issues quickly

ProductiveWorker ensures you receive prompt and thorough IT support, thanks to our local help desk staff who are assigned directly to your organization. 

  • IT Support Desk
  • After Hours IT Support Desk
  • Mytech HELP Center
  • On-Site IT Support
  • New Workstation Deployment Services
  • Workplace Productivity Training

Safeguard each individual user

SecureWorker monitors and defends each workstation and educates each employee, to prevent network breaches before they even begin. 

  • Security Awareness Training
  • DNS Filtering
  • Mobile Device & Application Management
  • Desktop Document Backup
  • Multi-Factor Authentication/Single Sign-on

Enhance your most critical users

ExecutiveWorker offers professional-grade home office plus priority tech supportincreasing productivity for team members who need it most. 

  • Communication & Accountability Reporting
  • Strategic IT Roadmap Planning
  • Full Workstation Backup
  • Priority IT Support & Home Office Setup (optional)

Let's Chat

Let's explore how a strategic partnership can help make IT easy for your organization.

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