Every Managed Service Provider (MSP) promises to exceed your expectations – but they’re often content to keep those expectations vague. How can you know you’re getting value from your IT partnership if you don’t even know what you’re looking for? We don’t just make promises: we give YOU the tools to evaluate our performance.
By working to craft your strategic IT roadmap based on our Best Practices Value Map, we help you define your own long-term IT goals. We don’t just promise increased value & productivity: we describe what those improvements look like, and we offer measurable proof to help you see the entire picture.
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You don’t suddenly decide your destination as you pull up to each stoplight. If your current provider only reacts when something breaks, it can leave you feeling lost…and it might be time to start planning farther ahead.
Mytech works with you to build a proactive roadmap into your fully managed IT services, and schedules intentional, strategic consultations to help you move beyond the break/fix cycle. That means fewer surprise costs, less downtime, increased efficiency, and a greater sense of control over your own technology.
Submitting a support ticket shouldn’t feel like shouting into a black hole. With Mytech, every support ticket is seen by a real person within 15 minutes, then triaged to resolve your most critical issues right away. If it’s urgent, we’re on it immediately. If it requires onsite resolution, we’re there. If the unthinkable happens and something slips through the cracks, our automatic escalation catches it.
Get faster support and faster recovery times, so your team members can keep doing what they do best.
The only thing worse than a recurring tech problem is having to explain it to each support tech all over again. That’s inevitable for massive call centers, but not for our dedicated, local, full-service IT support teams. When you call us you get the same people every time, who remember your business needs and your prior tech issues.
By developing a personal relationship with your team, we can better document, track, diagnose and resolve repetitive problems – freeing up even more time and mental energy for your team.
Imagine playing dodgeball with a blindfold on – impossible, right? We don’t leave you to blindly guess at the digital threats you face, and we don’t push scare tactics to upsell you. Instead, we identify and explain key threats as they evolve, and protect you from each one with targeted solutions built into your full managed IT services.
Get a security strategy tailored to your business needs, and the peace of mind that comes with knowing your greatest risks are continually being researched, evaluated, and proactively addressed.
Here’s a quick breakdown of the five key parts that make up SmartBusiness Suite – our fully-managed IT services program.
BackOffice constantly monitors your systems to keep things running smoothly and efficiently, catching inconsistencies before they become problems.
SecureOffice employs targeted security programs to not only keep known threats out, but also to catch tomorrow’s newest threats that might sneak through.
ProductiveWorker ensures you receive prompt and thorough IT support, thanks to our local help desk staff who are assigned directly to your organization.
SecureWorker monitors and defends each workstation and educates each employee, to prevent network breaches before they even begin.
ExecutiveWorker offers a professional-grade home office plus priority tech support, increasing productivity for team members who need it most.
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