The Core Group Merger Information
As you may have heard, The Core Group has officially merged with Mytech Partners, another leading Managed IT Service Provider.
A True Merger:
We want to be clear—this is a merger of equals, not an acquisition. The Core Group and Mytech Partners have joined forces to create a unified organization grounded in shared values and a mutual commitment to delivering outstanding IT services. Together, we’re building something greater than the sum of its parts, with expanded capabilities and deeper expertise to better serve your evolving needs.
While our Long Beach roots remain a strong part of our identity, this merger enables us to deliver even stronger support, take on more complex projects, and provide greater value to your business—ensuring you’re equipped for continued growth and success.
In the coming weeks, we’ll be sharing more about the transition, including service enhancements, updated contact information, and how this partnership will directly benefit your operations. We’re genuinely excited about this next chapter and confident that, together as Mytech Partners, we’ll continue to exceed your expectations.
May 15: Notification Email Update
Starting May 15, you may notice a change in the format of the automated notification emails in response to your support tickets. These will still come from The Core Group name, but with a refreshed look and feel as we begin the set up to integrate systems.
June 1: New Payment Portal Launch We’re partnering with Alternative Payments to offer a more flexible and user-friendly billing experience, including the ability to pay large invoices in installments. The transition to our new payment portal will begin throughout May, with full implementation on June 1. While the portal will still be branded as The Core Group for now, our full brand transition is coming in July—more on that soon.
What to Expect:
May 2025: Our team will reach out to help you set up your account.
- Billing Dashboard: pay.core-group.com (Please bookmark this page)
- Setup Guide & Customer FAQ: Step-by-step login instructions and common questions are available to ensure a smooth setup.
Starting June 1st, 2025:
- Begin using the new portal to view/pay invoices and manage your account
- ACH – Free, convenient, and secure. Enter and save your bank account details in the payment dashboard for future payments. If required, whitelist the Originator ID: 8263863381 for ACH debits.
- Automatic Payments – If you are enrolled in automatic payments using a credit card or ACH, we will automatically transfer your enrollment to the new provider under the same terms. Please whitelist the Originator ID: 8263863381 for ACH debits if required by your bank. You can update your payment method anytime in the new dashboard. No further action is needed.
- Credit / Debit Cards – As with our current payment portal, Visa, MasterCard, Discover have associated fees. However, with Alternative Payments all major credit cards ONLY have a 2.9% fee, while American Express will be charged 3.5%. This fee is added within the dashboard. Enter your card details in the payment dashboard for quick future payments.
- New check mailing address:
Mytech Partners
300 2nd Street NW
New Brighton, MN 55112
*Please note – Invoices will be sent a few days later than usual for June only due to the transition.
We understand that transitioning systems can raise questions, and we’re here to support you every step of the way. If you have any immediate questions or concerns, please don’t hesitate to reach out to us.
We’ll continue to keep you up to date about upcoming changes and transitions. Thank you for your continued trust and support during this exciting time. We’re looking forward to a future of enhanced service and new possibilities!
Stay updated anytime at: www.mytech.com/thecoregroupmerger
Frank Luongo
The Core Group (soon to be Mytech Partners)
As we move forward with our merger with Mytech Partners, our top priority is keeping things simple and low hassle for you. Our new payment portal is now live, and we’re sharing the next steps to make sure everything continues to run smoothly—with no disruptions to your service and minimal changes on your end.
New Payment Portal Is Now Live
As of June 1, 2025, please use our new billing portal to view and pay all future invoices:
- Billing Dashboard: pay.core-group.com (Please bookmark this page)
- New check mailing address: Mytech Partners: 300 2nd Street NW, New Brighton, MN 55112
If you haven’t set up your account yet, don’t worry—our team is here to help. You can also reference our step-by-step login instructions and common questions. And as a reminder, if you’re enrolled in automatic payments, your enrollment has already been transferred to the new system—no action needed unless you’d like to update your payment method.
What’s Next in the Merger: Full Transition to Mytech Branding
To ensure a smooth and transparent transition, here are the next key dates and what you can expect:
📅 Weekend of July 11-13, 2025:
We will begin transitioning backend systems and branding from The Core Group to Mytech Partners.
📅 Effective Monday, July 14th, 2025:
You’ll see several important changes:
- Ticketing System – All open support tickets will receive new Mytech-branded Ticket IDs. You will be notified via email with the updated ID for each ticket. Please use these new IDs when replying to or referencing existing issues.
- Support Email Address – Starting July 14th, please send all support requests to help@mytech.com. (Emails sent to SR@core-group.com will be forwarded temporarily to ensure no disruption.)
- Email Communications – All team members will begin using @mytech.com email addresses for all correspondence, including invoices and quotes. Please update your records accordingly.
- Website Redirection – The Core Group website will automatically redirect to www.mytech.com, where you’ll gain access to a wide range of new resources – hands-on labs, webinars, Microsoft 365 training, cybersecurity content, and more.
What’s Not Changing.
You’ll still be working with the same great team you know and trust – just under the Mytech Partners name. Our commitment to your success remains unchanged.
We’re committed to keeping you informed each step of the way. In the coming weeks, we’ll send short, team-friendly updates you can forward internally to ensure everyone is aware of changes like new ticket numbers and updated contact info.
As always, if you have any questions or concerns, don’t hesitate to reach out. We truly appreciate your continued partnership as we move forward, stronger together.
Stay updated anytime at: www.mytech.com/thecoregroupmerger
Frank Luongo
The Core Group (soon to be Mytech Partners)
As a quick reminder, the final phase of our transition to Mytech Partners is happening the weekend of July 11–13. When you return to work on Monday, July 14, you’ll notice a few important changes—all designed to ensure a smooth and consistent support experience moving forward.
Here’s what to expect:
Ticketing System Transition
- All open tickets will receive new Mytech-branded Ticket ID numbers.
- You’ll receive an email notification for each open ticket with its new ID.
- Please reference these new IDs in all replies or when checking the status of ongoing issues.
New Support Contact Info
- Starting July 14, please send all support requests to help@mytech.com.
- Emails sent to SR@core-group.com will still be forwarded for a limited time, but please update your address books now.
New Email Addresses
- All Core Group team members will now email you from their new @mytech.com addresses.
- Communications such as tickets, quotes, and invoices will now come from these addresses.
Website Redirect
- www.core-group.com will redirect to www.mytech.com, where you’ll find helpful tools like:
- Microsoft 365 training
- Cybersecurity resources
- Upcoming webinars and hands-on virtual labs
To make this transition easier for your internal teams, feel free to forward the message below:The Core Group Transitioning to Mytech Partners on July 14Starting Monday, July 14, our IT support provider (formerly The Core Group) will officially operate under the Mytech Partners brand.
- All support requests should be sent to help@mytech.com.
- Any existing tickets will get a new ticket ID—watch for an email with the updated number.
- All communication from the support team will now come from @mytech.com email addresses.
No action is needed other than using the new contact details going forward.————————————————–If you have any questions, we’re here to assist. We appreciate your attention to this transition and your continued partnership. We’ll also send one final reminder with any updated details during the week of the transition to help ensure everything goes smoothly.As an early heads-up: your current IT Support Panel (the puzzle piece logo in your icon tray) will be replaced with the Mytech HELP Center in August/September. We’ll provide more information and instructions as we get closer to that rollout.
