A Strategic Technology Partnership Supporting Growth Across a Mission-Driven Organization
Case Study
San Antonio, TX
Managed IT Services
The Story
As Morgan’s continued to grow, so did the complexity of supporting multiple nonprofit entities, teams, and locations under a shared mission. Alongside Morgan’s Wonderland, organizations like Morgan’s Camp, Morgan’s MAC, and Morgan Sports all needed to stay aligned while operating in different environments and locations.
For Brooke Kearney, Special Projects Officer, that growth brought added responsibility.
“I’m in charge of all of our IT vendor support as well as legal and compliance. We don’t have anyone on our staff that does IT for us, so we rely on Mytech for those recommendations.”
Morgan’s wasn’t simply looking for new tools. They needed guidance. What should be prioritized? What could wait? How could technology support where the organization was headed rather than create friction along the way?
“We found a cost-effective solution to work with Mytech directly to basically learn everything we didn’t know, because you don’t know what you don’t know.”
A Consulting-Led Approach
Rather than leading with products or platforms, Mytech worked with Morgan’s to understand their trajectory as an organization. The focus was on long-term enablement, not short-term fixes.
“As we grew, Mytech gave us some advice and offered some different ways that we may be able to invest in our infrastructure.”
That guidance came with flexibility. Morgan’s could engage in smaller steps, learn what worked, and build from there.
“What’s awesome about Mytech is that you guys always offer us multiple options so that if we’re able to engage in a small way first, we can always build upon that and really works into our workflow.”
This approach helped ensure technology decisions aligned with operational reality, staff capacity, and mission impact.
Turning Strategy Into Structure
Once priorities were clear, Mytech helped Morgan’s put the right systems and structures in place to support collaboration, communication, and governance across entities.
“As we discovered that there were better ways to organize things, there’s great structures and workflows that are put in place.”
A centralized intranet became a shared space for information and connection, while structured collaboration tools helped teams work more consistently across locations.
“The biggest win that we experienced when consulting with Mytech would be the creation of our intranet system as well as the structured setup of our team’s structures and channels.”
What started as an operational improvement quickly became something more impactful.
Culture as the Outcome
With better visibility and communication, teams across the organization began to feel more connected to each other and to the mission.
“We’re able to communicate what’s going on at Morgan’s Wonderland all the way across town to our Morgan’s Camp location so that people feel bought into our centralized mission.”
That sense of connection strengthened culture across the enterprise.
“The biggest win there was establishing better culture in our organization. Being able to bring our staff together has created a much stronger Morgan’s culture and enterprise.”
Responsible Innovation and Governance
As Morgan’s explored more advanced tools and ways of working, data protection remained critical, particularly given the sensitive information involved in care and service-oriented environments.
“We do work with a lot of sensitive information, so to be able to get the benefits of data analysis while making sure those things are protected is huge.”
Mytech helped provide clarity around governance, data protection, and how integrated AI tools differ from other solutions in the market.
“Something that benefited our organization was clarification around how Microsoft protects our data and how those integrated components like Copilot protect our data a little bit differently than some of the other AI solutions that are out there.”
This understanding allowed Morgan’s to move forward confidently and responsibly.
Training Built for Real People
Another common challenge was staff confidence and adoption.
“One of the biggest feedback that we get is, ‘I don’t know how to use that,’ or ‘No one ever trained me to do that.”
Instead of treating training as an afterthought, Mytech helped Morgan’s embed it into the strategy from the start.
“The approach that you guys have helped us take is to implement expectations around training from the very beginning.”
raining was offered at different levels, meeting people where they were and allowing adoption to happen naturally.
“Offering introductory versions for folks that may not be comfortable, and bigger immersion trainings for those who are more advanced.”
“I love that you guys have created for us a cafeteria plan of training that we’re able to offer.”
That mindset extended beyond internal teams, creating opportunities to support community partners as well.
The Result
Today, Morgan’s operates with greater clarity, stronger collaboration, and a more unified culture across its growing nonprofit ecosystem. Technology supports the mission rather than complicating it, guided by a strategic partnership built on trust, flexibility, and long-term thinking.
“If you have any questions about how your organization can become more efficient, I would say don’t hesitate and talk with Mytech to see what solutions and options are out there.”
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