We don’t claim to be the “best” MSP, and we don’t believe a best provider even exists: it’s highly subjective and varies for each organization. 

At Mytech, our focus is on providing the best possible experience for you and your users, recognizing that we may not be the best fit for everyone. We acknowledge that there is no one-size-fits-all IT provider; the ideal fit can change as your organization evolves and grows. We’ve found that when organizations are ready for their 3rd MSP, our services tend to be an excellent fit!

We primarily focus on businesses that have had one or two other managed service providers (MSPs), but this isn’t a strict requirement. In fact, we’re open to working with organizations at different stages of their MSP journey, whether it’s their first experience or their fifth.

However, we’ve observed that businesses on their second MSP often encounter growing pains or feel the need for more in their partnership, and these are the areas where our services align exceptionally well. We’ve customized our offerings to cater to the specific needs of businesses in this stage of their existence, providing them with the solutions they require to thrive in a dynamic IT landscape.

Our focus on businesses that have had one or two other managed service providers doesn’t necessarily mean those earlier providers were bad. It simply means that our services are often appealing to businesses with some prior MSP experience – once they’ve learned what they do and don’t need from a managed IT provider.

By this point, organizations are seeking more value and productivity from their IT investments.  We aim to be that collaborative partner who aligns perfectly with their evolving needs.

Switching to a new IT provider is a significant decision, and we understand the hesitations that can come with it. We view it much like dating – saying “I love you” on the first date isn’t appropriate. That’s why we take a deliberate approach to build trust and understanding. We invite you to our office to learn about our services and team. We’re also eager to visit your location and get to know your work environment. In addition we highly encourage you to attend one of our education events, so we can show you our IT approach in action.

To foster a deeper connection, we’re open to starting with smaller projects like Cyber Security or Microsoft 365 consulting. We want you to get to know us more intimately before committing to a long-term relationship.

Moreover, we offer a brand promise guarantee, allowing you to cancel with no penalty as long as certain mutual expectations are met, ensuring peace of mind as you make this important decision.

We want your transition to Mytech to be as seamless as possible. We do this through a well-defined onboarding process designed to minimize disruptions. We take it slow to ensure it’s done right.

This includes a thorough documentation of your network for a comprehensive understanding. We organize several check-ins with your primary points of contact, and we also host a kick-off meeting with your team. This kick-off session is aimed at making sure your team is well-versed in how to request support and to address any questions or concerns they may have. Our goal is a seamless transition with minimal disruptions, and we work closely with you every step of the way to achieve that.

While our fully managed IT services solution primarily suits small and medium-sized businesses (SMBs), we have comprehensive Co-Managed IT options for larger organizations or those with internal IT teams. Our goal is to tailor our services to meet your specific needs, regardless of the size or structure of your business.