Each quarter Mytech will evaluate each client’s user changes, and adjust their agreement accordingly. The updated per-user price goes into effect on the first invoice of each quarter. Keep in mind, invoices are for the following month of services.
Q1 True-Up | January’s Invoice (updated invoice will be sent first week of December)
Q2 True-Up | April’s Invoice (updated invoice will be sent first week of March)
Q3 True-Up | July’s Invoice (updated invoice will be sent first week of June)
Q4 True-Up | October Invoice (updated invoice will be sent first week of September)
QUESTION –> IS THE USER COUNT SENT/STORED ANYWHERE FOR THE CLIENT?
QUESTION –> is there a certain percentage of an increase that would warrant a price adjustment before a True-Up??? 20%?
Mytech Partners utilizes several tools to audit each clients changing user count. Each quarter, a user count report is run, and then authenticated against user login reports to ensure accuracy. Once the final user count has been established, the information is given to the finance department to update the clients managed services agreement.
QUESTION –> If there is an increase/decrease/change of _____% your Business Technology Manager will reach out to discuss????
If you have any questions or concerns regarding your invoice or user counts, please reach out to your _______________________________________ BTM??? FINANCE??? firstname.lastname@example.org