Modern IT support is in a constant state of flux. Tech advancements allow us to get even more value from our equipment, yet they also give malicious actors new angles of attack. A significant aspect of any managed IT services partnership is about creating and maintaining a sweet spot of productivity and security – which has to then be synthesized from numerous different products and tools, each with their own tradeoffs.
Simply put, there’s a lot of decision-making and due diligence involved.
When it comes to your managed IT services, we don’t make any change just for change’s sake, or to chase the newest shiny gadget. We thoroughly evaluate each potential change, its return on investment for you, and any likely side effects, before deploying it to our clients.
We work to make these changes as seamless as possible; we also want to keep you informed about how your managed IT services have increased in value and sophistication over time, so you can be sure to get the most out of your investments!
Privileged Access Management (PAM) - Over the coming months, we will begin rolling out a privileged access management platform to secure your systems by removing local admin rights, reducing the risk of cyberattacks. Additionally, this platform allows users to install pre-approved applications without needing to wait on our help desk, enhancing productivity and ensuring seamless operations. This ensures your infrastructure remains safe, efficient, and well-guarded against evolving threats.
January 2025In Q4, we are implementing a new advanced spam filter to enhance email security. More details on the timeline will be provided soon. This AI-powered system offers superior protection by stopping threats like phishing, ransomware, and account takeovers before they reach your inbox. With a 99.2% reduction in phishing attacks, it significantly improves security compared to default email filters, ensuring better protection for your organization.
December 2024In Q3, we implemented a new structured process for managing third-party applications, including accounting software, CRM systems, and browsers. Previously, we maintained these applications with regular patches and updates, but we enhanced our approach by introducing a more proactive regimen. Our security team curated a dynamic list of approved applications, continuously reviewed and updated to address vulnerabilities. These updates were scheduled to occur once a week after hours, ensuring improved security and stability without disrupting daily operations.
July 2024In Q2, we conducted an in-depth analysis of Azure spending and implemented several improvements to optimize costs. We invested in Azure management tools and further trained our technical team to regularly assess your environment for performance improvements and cost-saving opportunities. As a result, we were able to either lower or maintain annual Azure spending in many cases while improving overall resource performance.
May 2024In Q2, we improved firewall management using FortiManager. A senior engineer now reviews all firewall changes for compliance, with centralized control over configurations. We implemented a change in the verification process to review and test configurations before deployment, enhancing security and stability across your network.
April 2024In Q2, we implemented DMARC and DKIM to enhance email security. This included generating DKIM keys, updating DNS records, configuring DKIM-signed emails, and establishing a DMARC policy to manage unauthenticated messages and reporting. This strengthened your email authentication and protection against spoofing.
April 2024Introducing far more realistic and accurate phishing simulation tests, as well as giving overall campaign insights to let you know whether your team is opening, clicking, or reporting suspicious messages.
January 2023Deploying in Q1 of 2023, will provide a much more comprehensive platform for security training, including a customizable learning management system (LMS) that tracks and reports on your users’ completed trainings
January 2023Deploying during Q1 of 2023, will offer proactive malware protection, stopping malware attacks before they can even start and catching the more sophisticated and scary threats that common security controls can’t.
January 2023Tracks device behavior in new ways, giving you better protection and meeting increased requirements for insurance and regulation.
July 2022Beginning in Q3 of 2022, we made improvements to ensure that our staff and processes can provide more robust response to threats and incidents immediately, giving you crucial peace of mind in tense situations.
July 2022Provides better knowledge about your Microsoft 365 environment, improving your productivity and security as the platform becomes increasingly vital to modern IT infrastructure.
April 2022The Mytech HELP Center makes it easier and faster for your team to submit and track service requests directly within Microsoft Teams, reducing the time that your staff spends on troubleshooting.
April 2022These improvements are enabled by the flexibility of our annual increase (described further in the Payment section of your agreement, under the heading “Annual Escalator”), which allows us to make these changes when they are necessary rather than rushing to meet a deadline or delaying until the next renewal. The overall effect for you is a predictable, strategic IT experience that prevents disruptions rather than causing them.
While we don’t want to pester you with updates every time we tweak a setting, we also want to make sure you remain informed about your IT environment. Stay tuned in the months to come for announcements about major new features, as well as consultation from your account team about how you can make the most out of these improvements.
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