24/7 Help Desk & Support Services

Keep your workforce productive & reduce IT disruptions

Fast, dedicated IT support when you need it the most.

There’s no such thing as a perfect infrastructure; even with the best equipment and processes in the world, you’re bound to experience a disruption at some point. Effective IT help desk support is vital to keeping your staff productive when sudden tech issues arise. 

What’s your organization’s largest expense? If you’re like many small and medium-sized businesses, your payroll is high on the list. Time is money, and every hour spent with tech support is an hour of lost productivity. With ProductiveWorker, your team’s urgent IT challenges are our number one priority. As a result, our SmartBusiness Suite clients who adopt our Best Practices Value Map spend 4x less time on troubleshooting than they were before, on average, for a 97% help desk satisfaction rate 

How can we help you today?

Please select which scenario applies to you.

I am looking for a new IT partner.

I have some questions
about IT.

I have a provider but I am looking to change providers.

What you get:

Local, dedicated IT support team that remembers you and your IT needs

Root cause analysis to fix problems at the source, rather than treat their symptoms

Troubleshooting for all tech issues, even third-party ones

IT Support Desk

Monday – Friday, 7am – 7pm 

Don’t let your IT issues delay your work. Get direct access to a local, dedicated support team – not a faceless 1-800 number – to help you no matter what your issue is. Whether it’s a known problem or a mystery, we’re on it. And even if you’re having issues with a third-party vendor like an internet provider, you can leave the troubleshooting to us. No matter the issue, we’ll help resolve it.  

For any issue, your team members can either reach us via phone or email, or use our straightforward desktop application: Mytech HELP Center. No need to sign on or dig through old emails; see the status of every support request you’ve ever submitted, and quickly submit new ones, all from a clean and intuitive portal that also offers general & organization-specific training capabilities. Support and train every team member, with this powerful tool right at their fingertips.  

What you get:

24/7/365 on-call support for emergency infrastructure issues

After-hours support for non-emergencies available at additional cost

After-hours IT Support Desk

7pm – 7am, Saturdays, Sundays, & Holidays 

Technology issues don’t follow the work week schedule. Your staff might work late into the night or across the weekend, and they often can’t put their work away until Monday. That’s why you receive 24/7/365 on-call support for emergencies. If a crisis occurs for your most critical infrastructure and you need us, we’re just one call away.  

What you get:

Easy-to-use desktop application to submit and check the status of support requests

Mytech HELP Center

The Mytech HELP Center is an easy-to-use desktop application that allows you to quickly submit new support requests and check the status of previously submitted ones.  

No need to remember another sign in or dig through old emails – whether you call, email or submit your support request through the Mytech HELP center you’ll have the visibility of your requests at your fingertips. 

What you get:

Unlimited on-site IT support as needed, at no additional cost

Monthly, dedicated onsite IT support time – 1 hour per 25 users

On-site IT Support

Most IT problems are fixable remotely, and that usually means reduced disruption and faster resolution times for you. However, when a problem requires a hands-on solution, you get unlimited on-site IT support to tackle it immediately. In addition to any service calls, you also receive proactive scheduled site visits from our tech team, where we’ll resolve any of your team’s minor issues, and also discuss any overall problems you’ve had, all as part of being your consulting tech partner. 

What you get:

Equipment purchasing consultation in alignment with Best Practices Value Map

Included set up & deployment for all new individual workstations purchased through Mytech

New Workstation Deployment

Whether you’re hiring a new team member or just updating your oldest workstations, setting up a new work laptop or desktop is a deceptively daunting task. It’s not just about buying the right devices: you have to connect the workstation to your network, install any special software, and get settings configured to both organization and personal standards.  

Doing that setup yourself carries security and downtime risks, but hiring someone to do it can feel like a frivolous cost. But with Mytech, individual workstations purchased through us – in alignment with our Best Practices Value Map – receive free workstation deployment, fully included in your managed services.  

What you get:

Secure productivity training library, hosted in help desk portal

Customized Microsoft 365 trainings available to teams at additional cost

Workplace Productivity Training

Microsoft 365 is an incredibly powerful suite of tools, but only if you’ve learned how to effectively use it. Most people barely scratch the surface of what it can do, even after long trial-and-error sessions. With Mytechyour team members get frequent informative & tutorial webinarsaccess to in-person Microsoft 365 trainings, and a secure educational platform built into your help desk portal, to ensure you get the most out of the tools you already pay for. 

Here’s a quick breakdown of the five key parts that make up SmartBusiness Suite – our fully managed IT services program. 

  • BackOffice
  • SecureOffice
  • ProductiveWorker
  • SecureWorker
  • ExecutiveWorker

Monitor, update, and protect your core infrastructure

BackOffice constantly monitors your systems to keep things running smoothly and efficiently, catching inconsistencies before they become problems. 

  • Round the Clock Monitoring & Alerts
  • Email Continuity & Spam Filtering Protection
  • Asset & Life-Cycle Management
  • Antivirus Management
  • Disaster Recovery & Backup Management
  • Microsoft 365 Cloud Suite Backup
  • Hard Drive Destruction

Defend your organization’s entire network

SecureOffice employs targeted security programs to not only keep known threats out, but also to catch tomorrow’s newest threats that might sneak through. 

  • Microsoft Patch & Security Management
  • Hardware & Firmware Updates
  • Firewall Management
  • Managed Detection & Response (MDR)
  • Network & Security Review

Solve your immediate IT issues quickly

ProductiveWorker ensures you receive prompt and thorough IT support, thanks to our local help desk staff who are assigned directly to your organization. 

  • IT Support Desk
  • After Hours IT Support Desk
  • Mytech HELP Center
  • On-Site IT Support
  • New Workstation Deployment Services
  • Workplace Productivity Training

Safeguard each individual user

SecureWorker monitors and defends each workstation and educates each employee, to prevent network breaches before they even begin. 

  • Security Awareness Training
  • DNS Filtering
  • Mobile Device & Application Management
  • Desktop Document Backup
  • Multi-Factor Authentication/Single Sign-on

Enhance your most critical users

ExecutiveWorker offers communication & accountability reporting, annual strategic IT roadmap planning sessions, plus priority tech support and a full workstation back up for your designated executive user.

  • Communication & Accountability Reporting
  • Strategic IT Roadmap Planning
  • Full Workstation Backup
  • Priority IT Support 

Let's Chat

Keep your workforce productive & reduce IT disruptions

Fill out the form, and we will contact you shortly!