Managed IT Services That Make Technology Easy for Your Whole Organization
We deliver fully managed IT support, proactive maintenance, and built-in security essentials that eliminate recurring issues, reduce downtime, and keep your team productive — without the daily IT frustration.
Over 98% customer satisfaction, measured across thousands of support interactions
Less than 15 minutes of monthly IT disruption per employee
Up to 4X fewer IT issues compared to typical SMB environments
IT Shouldn’t Slow Your
Team Down
Most organizations deal with recurring issues, slow response times, and employees who feel like they spend more time troubleshooting than working. Our Managed IT Services replace that frustration with a standardized, proactive program that makes technology reliable, secure, and easy to use.
Because when IT works, your people work .
And that’s what it means to Make IT Easy.
Why Working With Mytech Is Different
We make IT predictable, secure, strategic—and personal in a way most providers can’t.
You get the strength, redundancy, and expertise of a large team — but your day-to-day support comes from a smaller, dedicated group of technicians who truly know your environment.
A comprehensive program that flattens your monthly IT spend and eliminates unexpected invoices.
We build security into every layer — without add-on fees or extra vendors to manage.
We connect technology to your goals so you can budget confidently, reduce risk, and stay a step ahead of change.
A dedicated support team that knows your people, backed by the resources and redundancy of a larger organization.
What's Included in Our fully Managed IT Services
Our SmartBusiness Suite Managed IT Services brings together five core areas of IT management that support your systems, your people, and your long-term goals. These areas form the foundation of our Make IT Easy approach.
Behind-the-Scenes Systems Management
BackOffice Infrastructure Management
A stable, secure IT foundation that keeps your systems protected, updated, and running reliably through proactive monitoring and maintenance.
What’s Included
- 24×7 infrastructure monitoring and alerting
Microsoft Windows patch management - Prescribed third-party software patch management
- IT asset tracking and lifecycle management
- Backup monitoring and verification
- Microsoft 365 backup protection (Exchange, SharePoint, Teams, OneDrive)
- Business document backup for local workstations
- System health monitoring and performance oversight
Network & Organizational Security
SecureOffice Protection
Managed cybersecurity designed to protect your network, systems, and business data from evolving threats.
What’s Included
- Firewall management and network security monitoring
- DNS filtering to block malicious websites and threats
- Email protection and spam filtering
- Security event logging and SIEM-like aggregation
- Vulnerability monitoring and remediation guidance
- 24×7 security operations monitoring for threat activity
Workforce Productivity & IT Support
ProductiveWorker Support
Responsive managed IT support that keeps your employees productive and your business running smoothly.
What’s Included
- 7am–7pm managed IT help desk support
- 24×7 emergency IT support availability
- Remote IT troubleshooting and assistance
- On-site IT support when needed
- Workstation deployment and lifecycle management
- Endpoint configuration and device management
- Microsoft 365 user support and administration
- Online user support portal and learning resources
Securing Every Worker
SecureWorker Protection
Endpoint and identity security designed to protect every employee, device, and login from modern cyber threats.
What’s Included
- Endpoint Managed Detection & Response (MDR)
- Microsoft 365 Managed Detection & Response
- Identity protection and access security
- Multi-factor authentication enforcement
- Security awareness training and phishing defense
- User risk monitoring and identity threat detection
Strategic IT Leadership
ExecutiveWorker Program
Strategic IT planning and vCIO-level guidance that align technology decisions with your organization’s goals and future growth.
What’s Included
- Annual Executive IT strategic planning session
- Quarterly vCIO-level technology reviews
- IT lifecycle planning and replacement forecasting
- Technology roadmap development
- IT budgeting and strategic planning guidance
Executive Worker Benefits (One included per organization; more available as an add-on)
- 24×7 help desk support
- Direct Tier-2 support escalation
- Full workstation image backup protection
Our No-Risk Partnership Promise
When you commit to our standards, ensure executive participation in your annual strategic review, and allow us to align your environment to best practices, we stand behind the results.
If you’ve done your part and are still unhappy with our service, you can exit your agreement with no penalty.
We want you to begin this partnership with complete confidence.
Our Focus Areas
To Make IT Easy, we invest in what reduces the most risk and creates the most value: responsive support, stronger security, smarter planning, and modern cloud tools that keep your workforce connected and productive.
Responsive Managed IT Support & Outsourced Help Desk Services
Strategic IT Planning & vCIO-Level Guidance for Long-Term Success
Built-In Managed Cybersecurity Essentials & Cloud Security Protection
Microsoft 365 & Cloud Platform Support Across Your Organization
We Make
Proven Results From Our Managed IT Program
Clients who align to our standards experience dramatically fewer recurring issues than typical SMB environments.
Standardization, proactive monitoring, and built-in security dramatically reduce interruptions.
Consistently high satisfaction driven by responsive, knowledgeable support.
Whether in-office, remote, or hybrid.
Essential best practices embedded in daily operations.
This is what Make IT Easy looks like in practice:
predictable, secure, user-friendly technology.
Consulting for Regulated, High-Growth, or Complex Environments
Some organizations operate in industries or environments that require more specialized guidance — whether due to regulatory obligations, sensitive data, multi-location operations, or the need to modernize workflows and explore practical AI use.
For these situations, we offer consulting services that provide deeper security, compliance, and modernization support beyond day-to-day IT management.
Cybersecurity & Compliance Consulting
Organizations with regulatory requirements or elevated risk can access structured cybersecurity and compliance guidance. We help strengthen your security posture, align with recognized frameworks, manage risk, and meet compliance expectations through monthly or quarterly consulting.
Microsoft 365 & Cloud Consulting
For organizations looking to improve collaboration, governance, or workflow efficiency, we offer consulting designed to help you get more value from Microsoft 365 and your cloud environment — including modernization, workflow optimization, and productivity improvements.
AI Readiness & Adoption Consulting
For leaders exploring safe, practical use of AI, we provide consulting to help you evaluate opportunities, prepare your data and processes, and adopt AI in a secure, business-focused way. Our approach prioritizes clarity, risk reduction, and real productivity gains — not hype.
Ready to Make IT Easy?
Let’s talk about your organization, your goals, and how our SmartBusiness Suite Managed IT Services can eliminate recurring issues and simplify technology for your entire organization.
Looking for Managed IT Services in Your Area?
Denver, CO
Minneapolis/St. Paul, MN
Long Beach, CA
San Antonio, TX
Dallas, TX
Frequently Asked Question
Our SmartBusiness Suite includes IT support and help desk services, proactive system management, built-in cybersecurity essentials, network security, remote workforce support, Microsoft 365 and cloud support, and ongoing strategic IT planning with vCIO-level insight.
Everything is structured to reduce issues, improve security, and keep your team productive.
You get a dedicated support team — small enough to know you, large enough to stay responsive.
Your team receives extended-hours help desk coverage (7 a.m.–7 p.m.), with 24/7 emergency support available. Recurring issues don’t get passed around; they get solved permanently.
Yes. Your users are protected and supported from anywhere.
We secure workstations, manage mobile devices, enforce identity and access controls, and ensure reliable connectivity whether your employees are at the office, home, or on the move.
Our managed IT services include all the essential cybersecurity controls modern organizations need: MFA, patching, endpoint protection, cloud security configurations, monitoring, backups, and user-level protections.
For organizations with regulatory or compliance requirements, we also offer advanced cybersecurity & compliance consulting.
You designate one executive to participate in annual strategic planning and help guide long-term IT direction. As a thank-you for their time, they receive added protection through priority Tier II escalation and a full workstation image backup.
Yes. While most issues can be resolved remotely, on-site support is available whenever hands-on assistance is required — whether it’s troubleshooting, deployments, networking needs, or project-related work.
You receive an annual strategic planning session plus quarterly business reviews. These provide vCIO-level consulting, roadmap planning, risk analysis, lifecycle forecasting, and budgeting guidance.
The goal: fewer issues, lower risk, and better alignment between technology and your growth goals.
Absolutely. Many organizations use us as a force multiplier — handling help desk, security, or infrastructure management while their internal IT team focuses on higher-value initiatives.
We adapt to your structure and fill the gaps to Make IT Easy.
We don’t rotate you through a sea of techs.
You get a smaller, dedicated team that learns your environment and solves recurring issues permanently — backed by the redundancy of a 150+ person organization.
And unlike many providers, we require strategic planning and standardization because that’s what delivers up to 4X fewer issues.
Yes — but with our No-Risk Partnership Promise.
If you meet your part of the program — including executive participation in your annual strategic review — and still aren’t happy, you can exit the agreement with no penalty.
Yes. Microsoft 365 and cloud platform support are included in your program.
We also offer separate consulting for deeper modernization, adoption, automation, and AI readiness.