There’s no such thing as a perfect infrastructure; even with the best equipment and processes in the world, you’re bound to experience a disruption at some point. Effective IT help desk support is vital to keeping your staff productive when sudden tech issues arise.
What’s your organization’s largest expense? If you’re like many small and medium-sized businesses, your payroll is high on the list. Time is money, and every hour spent with tech support is an hour of lost productivity. With ProductiveWorker, your team’s urgent IT challenges are our number one priority. As a result, our SmartBusiness Suite clients who adopt our Best Practices Value Map spend 4x less time on troubleshooting than they were before, on average, for a 97% help desk satisfaction rate.
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Monday – Friday, 7am – 7pm
Don’t let your IT issues delay your work. Get direct access to a local, dedicated support team – not a faceless 1-800 number – to help you no matter what your issue is. Whether it’s a known problem or a mystery, we’re on it. And even if you’re having issues with a third-party vendor like an internet provider, you can leave the troubleshooting to us. No matter the issue, we’ll help resolve it.
For any issue, your team members can either reach us via phone or email, or use our straightforward desktop application: Mytech HELP Center. No need to sign on or dig through old emails; see the status of every support request you’ve ever submitted, and quickly submit new ones, all from a clean and intuitive portal that also offers general & organization-specific training capabilities. Support and train every team member, with this powerful tool right at their fingertips.
7pm – 7am, Saturdays, Sundays, & Holidays
Technology issues don’t follow the work week schedule. Your staff might work late into the night or across the weekend, and they often can’t put their work away until Monday. That’s why you receive 24/7/365 on-call support for emergencies. If a crisis occurs for your most critical infrastructure and you need us, we’re just one call away.
The Mytech HELP Center is an easy-to-use desktop application that allows you to quickly submit new support requests and check the status of previously submitted ones.
No need to remember another sign in or dig through old emails – whether you call, email or submit your support request through the Mytech HELP center you’ll have the visibility of your requests at your fingertips.
Most IT problems are fixable remotely, and that usually means reduced disruption and faster resolution times for you. However, when a problem requires a hands-on solution, you get unlimited on-site IT support to tackle it immediately. In addition to any service calls, you also receive proactive scheduled site visits from our tech team, where we’ll resolve any of your team’s minor issues, and also discuss any overall problems you’ve had, all as part of being your consulting tech partner.
Whether you’re hiring a new team member or just updating your oldest workstations, setting up a new work laptop or desktop is a deceptively daunting task. It’s not just about buying the right devices: you have to connect the workstation to your network, install any special software, and get settings configured to both organization and personal standards.
Doing that setup yourself carries security and downtime risks, but hiring someone to do it can feel like a frivolous cost. But with Mytech, individual workstations purchased through us – in alignment with our Best Practices Value Map – receive free workstation deployment, fully included in your managed services.
Microsoft 365 is an incredibly powerful suite of tools, but only if you’ve learned how to effectively use it. Most people barely scratch the surface of what it can do, even after long trial-and-error sessions. With Mytech, your team members get frequent informative & tutorial webinars, access to in-person Microsoft 365 trainings, and a secure educational platform built into your help desk portal, to ensure you get the most out of the tools you already pay for.
Here’s a quick breakdown of the five key parts that make up SmartBusiness Suite – our fully managed IT services program.
BackOffice constantly monitors your systems to keep things running smoothly and efficiently, catching inconsistencies before they become problems.
SecureOffice employs targeted security programs to not only keep known threats out, but also to catch tomorrow’s newest threats that might sneak through.
ProductiveWorker ensures you receive prompt and thorough IT support, thanks to our local help desk staff who are assigned directly to your organization.
SecureWorker monitors and defends each workstation and educates each employee, to prevent network breaches before they even begin.
ExecutiveWorker offers communication & accountability reporting, annual strategic IT roadmap planning sessions, plus priority tech support and a full workstation back up for your designated executive user.
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