October 30th, 2024
As a reminder, important updates related to our merger with Mytech Partners will take effect on November 4th, 2024. Please forward this communication to your team to ensure everyone is informed. Our testing shows no expected disruptions, but if you or your team encounter any issues, please let us know immediately so we can address them promptly. Ensuring a smooth and productive experience for you is our top priority.
Transitioning to Mytech Partners Branding
Here’s what will change on November 4th:
***IMPORTANT – the support email and portal will be down during the migration –Nov 1st at 8:00 pm CT to Nov 2nd at 8:00 am CT. If you need to request support during this time, please call 210-764-3507, and follow the prompts to reach the after-hours support engineer for emergency assistance.
As before, here’s a snippet you can share with your team in preparation for this transition. Please ensure they are informed, so most importantly, they are aware of the upcoming changes to their open ticket numbers.
Subject: Important Update: Transition to Mytech Partners (formally TopBox Solutions)
Hi Team,
This is a reminder that this weekend, our IT partner, TopBox Solutions, will be merging their back-end systems with Mytech Partners, the organization they recently joined forces with. Here’s what you need to know regarding the transition to Mytech Partners branding, effective November 4th:
Changes to Expect:
IMPORTANT: the support email and portal will be down during the migration –Nov 1st at 8:00 pm CT to Nov 2nd at 8:00 am CT. If you need to request support during this time, please call 210-764-3507, and follow the prompts to reach the after-hours support engineer for emergency assistance.
Thank you for your attention to these important updates!
Best,
__________________________________
Thank you for your attention to these updates. If you have any questions or encounter any issues, please contact us. We’re here to ensure a smooth transition.
Stay updated by visiting www.mytech.com/topboxmerger.
Ryan
TopBox Solutions (Soon to be Mytech Partners)
October 15th, 2024
As part of our ongoing merger with Mytech Partners, we want to inform you of some important updates that will take effect on November 4th, 2024. While our testing indicates that there should be no disruptions, we recognize that technology can sometimes present unexpected issues. If you or your team encounter any problems, please report them to us immediately so we can address any inconveniences promptly. Keeping your operations smooth and productive remains our top priority.
Transitioning to Mytech Partners Branding
As we officially say goodbye to the TopBox Solutions branding, we are excited to fully transition to Mytech Partners. Here’s what this means for you:
Support / Ticketing System Changes
As of November 4th, 2024, our support and ticketing portal will be rebranded and integrated with Mytech Partners. All open tickets will be assigned new Ticket IDs. You will receive an email with the new Ticket ID for each open ticket. Please use these new IDs for any updates by replying directly to the email. We’ll aim to close as many tickets as possible before the transition, but any ongoing issues will be managed using the new Ticket IDs.
Additionally, support requests should be emailed to support@mytech.com starting November 4th, 2024. For a limited time, we will redirect any emails sent to support@topbox.com to ensure no requests are missed during this transition.
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**Please be sure to notify your team of these upcoming changes as they will affect them. Here is a sample email of the information that you can copy and paste to send to your team:
Subject: Important Update: TopBox Solutions Merged with Mytech Partners – Action Required
Dear Team,
I wanted to share some important updates regarding the recent changes with our IT partner:
TopBox Solutions has officially merged with Mytech Partners.
TopBox’s merger with Mytech Partners is all about enhancing the way they are able to serve us. By combining resources, they can offer more comprehensive and tailored IT solutions. Their San Antonio roots remain strong, and you will still be working with the same core staff you’ve all come to know, just under a different name. This merger allows them to provide even stronger support while continuing to meet our needs with the same level of service we’ve come to rely on.
As part of this transition, there are a few key changes that will affect our operations:
Branding/Website Redirection:
As TopBox Solutions officially retires its branding, the company is excited to fully transition to Mytech Partners. Starting November 4th, 2024, the TopBox Solutions website will redirect to mytech.com. Please update your bookmarks. The new Mytech Partners website will provide access to events, hands-on labs, webinars, and training sessions.
Email and Support System Transition:
Starting November 4th, 2024, all TopBox team members will use @mytech.com email addresses. Future communications, including tickets and support responses, will come from these new addresses, so please update your records. Spam filter policies will be adjusted to ensure you receive these emails. For a limited time, emails sent to @topbox.com will be monitored and redirected to ensure nothing is missed, but please begin using the new @mytech.com addresses for all future communications.
On the same date, our support and ticketing system will fully transition to Mytech Partners. All open tickets will receive new Ticket IDs, which you will be notified about via email. Please send all future support requests to support@mytech.com, with support@topbox.com temporarily redirecting to the new address during the transition.
Please ensure you take note of these transition dates, and if you have any questions, don’t hesitate to let me know.
Best regards,
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We appreciate your cooperation and understanding as we move forward with these changes. Should you have any questions or experience any issues, please don’t hesitate to contact us. Our team is dedicated to making this transition as smooth as possible for you.
Thank you for your continued support.
Stay updated by visiting www.mytech.com/topboxmerger.
Ryan and Scott
TopBox Solutions (Soon to be Mytech Partners)
October 8th, 2024
As part of our ongoing merger with Mytech Partners, we are transitioning to a new payment portal. This is an important next step in ensuring a seamless experience as we integrate our systems.
What to Expect
In the coming days, our team will be reaching out to schedule a convenient time to guide you through the setup of your new payment portal. Our goal is to ensure a seamless transition, so you’ll be fully prepared when the switch occurs.
To assist with this, we’ve prepared a comprehensive how-to video and step-by-step guide that will walk you through the setup process. This guide is designed to make the transition as smooth as possible, providing clear instructions and helpful tips to ensure that everything is set up correctly.
New Mailing Address for Physical Checks
Please note that starting November 1st, 2024, all physical checks should be mailed to Mytech’s Corporate office in Minnesota:
Mytech Partners
300 2nd Street NW
New Brighton, MN 55112
We understand that transitioning systems can raise questions, and we’re here to support you every step of the way. If you have any immediate questions or concerns, please don’t hesitate to reach out to us.
Thank you for your continued trust and partnership as we move forward together! Stay updated by visiting www.mytech.com/topboxmerger.
Ryan and Scott
TopBox Solutions (soon to be Mytech Partners)
October 2nd, 2024
As you may have heard, TopBox Solutions has officially merged with Mytech Partners, another leading Managed IT Service Provider. This strategic move allows us to offer an enhanced level of service, more resources, and broader expertise. Our commitment to meeting your needs remains stronger than ever!
Why We Merged
As we’ve shared before, our merger with Mytech Partners is all about enhancing the way we serve you. By combining resources, we can offer more comprehensive and tailored IT solutions, drive faster innovation with a larger talent pool, and extend our geographic reach, potentially reducing response times. While our San Antonio roots remain strong, this merger allows us to provide even stronger support and handle more complex projects, ensuring your business continues to thrive with the best possible service.
What’s Next?
As we begin transitioning our branding and back-end systems, we want to provide some insight into what you can expect over the next few months.
What This Means for You
This merger is designed to make things better for you. Your team can expect the same high level of service, but with more opportunities for growth, innovation, and support. Our San Antonio team remains intact, and both Ryan and Scott will continue to lead operations.
We will continue to keep you informed with updates on timelines and what to expect. Our top priority is to ensure minimal disruption to your operations during this transition. Please don’t hesitate to reach out if anything feels off or falls below the service level you deserve. Open communication is key, and we’re here to ensure a smooth process.
Exciting New Services and Resources
We’re thrilled to offer new services and resources to bring even more value to our partnership, including educational webinars, guides, user groups, hands-on training, and more. Be sure to explore all of these at www.mytech.com/topboxmerger
Thank you for your continued trust and support during this exciting time. We’re looking forward to a future of enhanced service and new possibilities!
Stay updated by visiting www.mytech.com/topboxmerger.
Ryan and Scott
TopBox Solutions (soon to be Mytech Partners)
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