IT Service Manager

Mytech Partners Minnesota
Posted 10 months ago
REPORTS TO:  Branch General Manager   General Summary A Mytech Partners IT Professional Services Team Manager leads the project department and contributes on a daily basis managing client projects and staff. They will maintain the fine balance between speed and quality while simultaneously meeting Mytech’s profitability standards.    A Mytech IT Professional Services Team Manager will have sufficient business acumen to:  
  • Fully versed in the Mytech go to market strategy
  • Daily living out of the Mytech mission, vision and values
  • Understand the vision for Mytech’s project execution and use that understanding to deliver projects in a manner that supports the vision
  • Understand his/her strengths and limitations, and involve the other Branch Managers as appropriate to ensure that projects are delivered at a high level of excellence
  • Understand client business objectives and use that understanding to ensure that Mytech sells and delivers a project that supports those objectives
  • Manage multiple department staff. (4-10 employees)
  • Manage projects using accepted project management best practices
  • Manage multiple projects simultaneously
  • Contribute to the creation and maintenance of project management processes, procedures, templates, and best practices
  • Communicate clearly and consistently with client stakeholders, sales staff, engineering staff, and other vendors throughout the project lifecycle, and ensure that others at Mytech are doing the same
  • Create or audit non-technical scoping documents
  • Ensure completion of project documentation – both the documentation to be delivered to the customer and internal documentation
  • Manage other vendors during shared projects (phone system vendors, cabling, data circuit providers, etc.)
  • Manage clients’ expectations prior to and during technical implementations
  • Resolve clients’ concerns with any project issues
  • Ensure a smooth logistical handoff between Sales and project engineer(s)
  • Conduct profitability analysis for each project and report to Field Services Manager
   A Mytech IT Professional Services Team Manager will have sufficient technical acumen to:  
  • Audit lead engineer plans to ensure they are properly prepared prior to the commencement of technical execution
  • Lead the process of developing technical solutions to unforeseen mid-project issues
  • Know when engineers are under qualified/overqualified for a particular task or are in need of assistance
  • Converse intelligently with other vendors (phone system vendors, cabling, data circuit providers, etc.) regarding technical implementations during shared projects
  • Assist General Manager in properly assigning project resources
  • Intelligently discuss projects with C-level executives
  • Ensure a smooth technical handoff between project engineer(s) and support engineers
    Qualifications: Education, Experience, Knowledge, Skills & Abilities Required  
  • Minimum 3 years of combined experience in IT within the SMB market
  • Minimum 2 years of experience in managing personal in a service-related industry
  • Ability to balance the big picture of client business objectives with the detail of technical implementations
  • Strong written and verbal communication skills
  • Strong interpersonal skills
  • Demonstrated ability to learn quickly and independently
  • Demonstrated ability to adapt to changing situations
  • Capable of producing excellent results with little or no oversight
  • Strong organization skills
  • Exceptional time management capabilities
  Working Conditions/Physical Requirements   The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.   While performing the responsibilities of this job the employee is regularly required to sit, frequently required to use hands to finger, handle, or feel, and frequently required to talk and hear. The employee must occasionally lift and move up to 50 pounds. Computer use is required on a daily basis.   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.   Please email a resume and cover letter to if you are interested.  

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